1. Privacy Statement
Daya Gibb Limited and agents (Daya Gibb, we, our, us) respect the importance of protecting your privacy.
2) Our functions and activities
We collect, hold, use and disclose your personal information so that we can perform our functions and activities and provide best possible customer service. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and service you request from us. We may collect, hold, use and disclose your personal information for the following purposes:
To provide and administer our products and services, including market properties for vendors and landlords, facilitate transactions for sales and leasing, assess and originate your application for finance or mortgage insurance and manage that finance, property concierge services, verify your identity, conduct credit checks and process payments if applicable;
To respond to your submissions and enquiries about our products and services and property listings; To provide customer support, including conducting, investigating and responding to enquiries, surveys, feedback, comments and complaints;
To assess the performance of our websites and improve the operation of the websites;
To perform data analyses and generate customer insights which may include combining personal information received from reputable data sources and public sources of information; and
To maintain records and comply with our legal obligations.
3) Information we collect
Personal information is any information about you, from which you can be identified. We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver licence or passport number. We may collect additional personal information from you from time to time.
We generally do not collect sensitive information about you, unless you provide it to us voluntarily. For example, when you interact with one of our agents, you may provide sensitive information such as racial or ethnic origin, sexual orientation, health information, religious or philosophical beliefs or political opinion and membership or affiliation information. You consent to us collecting sensitive information which you provide to us voluntarily. If we need to collect any sensitive information for a specific purpose, we will ask for your consent.
Where we can, we will collect information directly from you. We collect personal information when you:
Contact us to make an enquiry about our listed properties or our products and services, including online, over the phone or in person;
Subscribe to communications from us such as updates, publications or newsletters;
Attend property inspections including via manual sign-in; or
Otherwise interact with us or disclose your personal information to us.
Daya Gibb may collect information about you from:
Credit reporting bodies and providers, law enforcement agencies and government agencies to verify your identity or assess your credit worthiness;
Reputable data sources and publicly available sources of information; or
Your representatives (lawyers, mortgage broker, accountants and financial advisors).
5) Cookies and how we use them
Daya Gibb may use and combine this information to maintain, secure and improve our websites, enhance your experience when using our websites, display and deliver relevant content, services and advertising and understand the effectiveness of our marketing and advertising (including direct marketing and online ads on external websites).
If you want to prevent cookies being used, you can change your browser settings to disable cookies. However, this might mean that your access to parts of our website is limited, or you may experience reduced functionality when accessing certain website functions.
6) Disclosure of personal information
Daya Gibb may disclose your personal information and credit-related information within the Daya Gibb including to our officers, employees, agents, brokers and contractors.
Daya Gibb collects information from various on-line platforms and services, such as Facebook and Google. Users of these platforms and services may elect to send information to Daya Gibb from the platform. Daya Gibb uses this information strictly in accordance with the terms imposed by that platform; this Policy; and the purposes for which the information was collected.
Daya Gibbb never sells or monetises your personal information.
Some of the service providers we disclose your personal information to may have servers located overseas in various countries, including USA and Australia.
7) Direct Marketing
Daya Gibb may, from time to time, send direct marketing communications to you about us and our products and services, our property listings and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us, you can contact us via any of the channels listed below.
If you choose to opt out of all direct marketing communications, please note that Daya Gibb may still contact you for other reasonable purposes, including information that Daya Gibb is legally required to send, notifications of changes to Daya Gibb products and services or policies and information regarding the use, rights, benefits or obligations of customers of our products and services.
8) How we hold information and keep it secure
Daya Gibb holds your personal information both electronically, on our own servers and those of our service providers, and in hard copy at our secured offices.
Daya Gibb takes the security of your personal information seriously and we implement a range of technical, administrative, personnel and physical measures to safeguard your personal information against loss, interference and unauthorised access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received.
9) Access and correction of information about you
It is important to us that the information we hold about you is up-to-date, accurate and complete, and we will try to confirm your details through our communications with you and promptly add updated or new personal information to existing records when we are advised. If any of your details change, please notify us as soon as you can. If you believe we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to correct it, or delete it altogether.
If you would like to access your personal information, or ask us to update, correct or delete it, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse access in exceptional circumstances, and if this is the case, we will advise you of our reasons for doing so.
10) Privacy complaints and further information
We take your complaints seriously and will attempt to resolve your issue quickly and fairly.
If you have a complaint about how we handle your personal information:
You may make a complaint addressed to the Daya Gibb Privacy Officer. The complaint must identify you and be in writing. The Daya Gibb Privacy Officer will investigate your complaint and will endeavour to provide a response setting out Daya Gibb's decision in writing within 30 days of receipt of your complaint.
11) Our contact details
Telephone: (64) 22 434 4991