In accordance with Rule 12 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012, all licensed real estate agents are required to have a written in ‐ house complaints and dispute resolution procedure. The procedure is set out below.
You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Authority at any time. You can make a complaint to the Real Estate Authority even if you choose to also use our procedures.
Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.
Please call us and speak to the Licensed Agent; Alisha Daya 022 434 4991. Inform the Licensed Agent what your concerns are and let the Licensed Agent know what you would like done about your complaint. We will respond to you within 10 working days with a suggested resolution. If you do not accept our resolution we may invite you to mediate the dispute.
Alisha Daya – Licensed Agent
022 434 4991
Visit REA to find details on how to make a complaint and the complaint process on the REA website. Other existing consumer protections, such as those provided by the Fair-Trading Act 1986 and the Consumer Guarantees Act 1993, also continue to be available to consumers.
Where do I go for more information? If you need more information or assistance with making a written complaint please call the REA on (0800 367 732).
Real Estate Authority
PO Box 25 371, Wellington 6140
0800 367 732